This thread in the WordPress.com forums got self thinking. The thread is discussing how the wp.com team only highlights the improvements they’ve done, but not the problems that occured.
Well, Matt has posted his rousing “monthly roundup” today, followed by all of the groveling “we are so grateful to you, oh great one in the sky” messages from his supplicants. I sent in this little “back to reality” comment. It’s in “comment moderation” right now. I bet that it won’t see the light of day. Well, except here!
“This all sounds good. However, it also should be mentioned that major, major issues occurred during the month. Unexpected server downtime, some due to WP administrative errors, huge problems with widgets, problems with editing and posting during the month, as well as concerns about WP administration inattentiveness to users’ frustrations about those and other problems. And as of today, if you read the forums, you can see that some of these same problems persist.”
engtech replied (edited):
As far as all the server outages and issues this month — that’s wordpress.com. It’s a hybrid of the test server for new wordpress builds and VIP hosting.
Our free accounts aren’t insured by any means against issues. We’re testers. What we get for testing is a blog host that:
– is free
– handles huge amounts of traffic (usually)
– gives us better search engine results than if we were on our own
– gives us a wider audience if you get enough traffic to be on the top 100
We’re complaining about something we’re getting for free… only it doesn’t seem like free because we spend a lot of time and effort on our blogs
disembedded replied to engtech:
While I certainly can see and appreciate your own perspective about “something we’re getting for free,” my own perspective, at a somewhat different level, remains in some measure different. Specifically, my own feeling is that a person might begin to lose a sense of one’s own freedom to the degree that she or he is always reminded that one has gotten something for free, is led to always feel beholden to the giver.
sunburntkamel concurred with disembedded, and commented:
just because it’s not insured (or given a guaranteed uptime) doesn’t mean that “Very Fast and Reliable Service” wasn’t promised as a feature.
That last comments by disembedded and sunburntkamel make a lot of sense, but so does engtech‘s argument. So, WordPress.com as a free service, is it considered distasteful to offer criticism? Or should we encourage constructive criticism in the spirit of freedom, no strings attached?
And on the other side of the picture, it would be nice if WordPress.com adopts a more open approach. If they’re going to announce the improvements they’ve made, they could also admit the problems they’ve faced in that period. True blue WordPress fans wouldn’t throw brickbats for their honesty, but would probably appreciate even more the improvements the WordPress team has made despite the bugs.
Or is that too much of an unwanted critique? 😉