On New Year’s Eve, I cajoled my friends into having lunch at Tony Roma’s after class, thinking that they’d be having their set lunch menu (which would cost about RM20 per person), since it was a Monday, and it’s definitely a working day.
Clever me forgot to confirm this with the hostess and I only realised when they didn’t give us the set lunch menu, but the usual one instead. We were already seated, so it would be kinda embarrassing to leave before ordering ‘cos then we’ll look kinda cheap right? And anyway, since this was my friends’ first time at Tony Roma’s, they decided to try whatever’s cheapest on the menu and make the best of my mistake. 😦
Well, the food was good as always (it’s my third time there), and at that price it better be! In the end it cost us about RM30 per person, which is about twice as much it normally costs us eating at our other usual eateries. But we got to
gawk see some local celebrities who were having lunch there too, so in a way there was some consolation!
So before we left, my friends camwhored while I played cameraperson because I refused to be photographed together. Don’t want any more of my ugly photos ending up on Facebook or Flickr (without my permission or knowledge), that’s why. 👿 Am not a good cameraperson to begin with because have the tendency to shake the camera, so my friends have to hold their smiles at some poses while I took and re-took shots.
I took an unflattering shot of one friend, so we had to take another one. I was laughing at that shot, which made me shake the camera and the next shot naturally turned out blurry. So one final shot. My friend uttered, “Faster lah. Gusi sudah sakit!” (My gums are hurting – from smiling obviously.)
I started roaring with laughter. I went up to the table and said sotto voce, “I thought I heard you said pussy sudah sakit!!” Do you need translation for that??
In the end got a good shot lah. 😛 I’m not that terrible! (Although it took me a while to stop laughing.)
Before we got back to campus, we passed through a place selling old stock books. There were a pile of Mills & Boon going for RM5 each. Seeing the red-labelled ones, I couldn’t resist and started flipping the pages, looking for the sexy bits.
I soon found one, and told my friend to read it out loud. She read the suggestive dialogue; the next paragraph went:
The other was stroking…
“Huh, how many people are there??” my friend asked in a bewildered tone.
I roared with laughter again.
“It’s the ‘other’ hand lah!” my other friend and I exclaimed. My innocent friend was obviously not well-acquainted with the premise of Mills & Boon sex scenes.
In case you’re wondering what’s all these got to do with the post’s title, here’s the reason: while still in the carpark, I told my friends that I was sorry that I didn’t check for sure to see if Tony Roma’s had the set lunch menu that day, but I also thanked them because I enjoyed their company. This is something I wouldn’t normally say; if I felt that way, I’d have kept it inside before.
Well, I don’t know how much they appreciate the gesture, or even if they do, but I think I should do this more often. At the very least, they know how I feel, and I think knowing goes a long way sometimes.
(All that rubbish above, just for me to chronicle a memory of good company. 🙂 )
I told my friend, who is working at Tony Roma’s, about my experience, and he was surprised. He told me that he’d ask the manager of the branch I lunched at today for an explanation, since he knows him. I love that my friend is such a dedicated worker for Tony Roma’s – Tony Roma’s, you guys should feel so lucky – but I’m very disgruntled by this experience, that I sent feedback via their website. Here’s what I wrote, you’ll understand why I’m miffed!
I had lunch with my friends at the TR branch in Cineleisure on 31 December 2007 around half past one in the afternoon. I recommended TR to my friends, who were there for the first time, because of the affordable set lunch. I even asked my friend, who works at another TR branch, to make sure that the set lunch would be served. (To my understanding, the set lunch menu is available every weekday but not on weekends or public holidays.) Imagine to my surprise when the server told us there isn’t any set lunch menu available today. We were already seated, so it would be stupid of us to have left the restaurant without ordering our lunch.
While I understand it is New Year’s Eve, it is still considered a working day and definitely not a public holiday. I was at TR in Sunway Pyramid on Christmas Eve and the set lunch was available! I’m very disappointed in this misleading policy practised by the Malaysian TR. I absolutely love your food, but I won’t go back anymore because of this experience. I hope to get a response. Thank you.
I got a reply hours later from the US headquarters of Tony Roma’s.
Thank you for contacting Tony Roma’s Guest Relations. Please accept our apologies for the disappointment you had at Tony Roma’s in Malaysia. Each guest plays an important role in helping us maintain the standards by which we operate and we appreciate your feedback. Your message is being forwarded to the franchise owner/operator and the Director of Franchise Operations. Management would like to discuss your visit and will contact you at the earliest opportunity. Thank you.
She also forwarded my complaint to two executives of the Malaysian Tony Roma’s franchise.
I change my mind. I will definitely go to Tony Roma’s in the US one day to try their famous pork ribs. (In Malaysia, they don’t serve the pork ribs but beef ones instead.) This is the first time I’ve made a complaint to a company and got a reply, let alone a reply in a matter of hours!
Derek, the man in charge of the Cineleisure branch, called me up and promised me a free Tony Roma’s meal! I’ll post here again when I get my free meal.
Man, this is freaking awesome customer service.